Shipping & Refund Policy

Shipping. We don't ship anything. We don't sell physical goods, so there are no shipping fees or delivery times to account for.

Workshops and events. Cancel any time before the event starts and we'll refund your seat in full. If we cancel or reschedule an event, you get a full refund or a seat at the next one — your choice.

Jade and the Solopreneur Support Group. Jade plans are billed monthly or yearly; the Support Group monthly. Cancel from your account page at account.27gems.com. Your plan stops straight away, and you get back the part you paid for and haven't used. Before you confirm, the page shows how much to expect and when. A cancellation can't be undone.

Cancelling also takes back the unused share of that period's Jade Hours. For example, cancel a monthly Full Time plan (50 Jade Hours) with half the month left, and 25 of those hours go back. On a yearly plan, the extra hours that come with paying yearly go back too.

Used most of this period's Jade Hours already? Then your plan keeps running until the first day the hours you still have cover the share to take back, and stops that day. You won't be charged again. Your account page shows that date before you confirm.

Paid by invoice? An invoice covers one period and doesn't renew, so there's nothing to cancel.

Your 27Gems balance. Money you've topped up can be refunded from your account page. We check each request before paying it out, which takes up to 7 days. Credit we added to your balance ourselves, such as a goodwill credit, isn't refundable.

Charged in error, or anything else? Email [email protected] with what you paid for and when. We aim to reply within a few days, and approved refunds go back to your original payment method within 14 days.

Legal Entity Name: 27Gems LLP (202004003521)

Business Registration Address: Eve Suite, Jalan PJU 1A/41, 47301 Petaling Jaya, Selangor Darul Ehsan

This policy forms part of our Terms of Service.